At www.zendeskorg.com, we take your privacy and personal data protection very seriously. This privacy policy explains how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR/AVG).
1. What Information We Collect
When you visit or make a purchase, we may collect the following information:
Name and contact details (e.g., email, phone number, shipping address);
Payment and billing information (processed through a secure third-party payment processor);
Browsing behavior and usage data (e.g., cookies, used to improve the website experience);
2. How We Use Your Information
We use your information only for the following purposes:
Processing and fulfilling your order; Providing customer service and after-sales support; Improving our website and services; and, with your consent, sending you information about special offers or new products.
3. Data Storage and Security
We use reasonable technical and organizational measures to protect your data from loss, misuse, and unauthorized access.
Payment information is always processed through encrypted third-party payment processors (e.g., iDEAL, PayPal, credit card providers). We do not store complete payment information.
4. Use of Cookies
We use cookies to enhance your website experience (e.g., remembering your shopping cart and analyzing visitor data). You can disable cookies in your browser settings, but this may affect some functionality.
5. Sharing with Third Parties
We do not sell your personal information to third parties.
We only share information in the following circumstances:
With logistics companies (e.g., PostNL, DHL) to obtain delivery information
With payment processors to process security data required to complete payments
6. Data Retention
We only retain your data for as long as necessary:
Order and transaction information: for the statutory retention period (generally 7 years under Dutch tax regulations)
Account or customer service information: until you request its deletion
7. Your Rights (under GDPR/AVG)
You have the right to:
Access, modify, or delete your personal data
Request the restriction of data processing or object to specific uses
Unsubscribe from marketing emails at any time
File a complaint
8. Contact Us
If you have any questions about this privacy policy or data protection, please contact us at any time:
Email: purchasing@zendeskorg.com