Welcome to the website www.zendeskorg.com (hereinafter referred to as the "Company"). By using this website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.
Scope of Application
These Terms apply to all orders, purchases, and related services placed through our website. Any agreement deviating from these Terms will not be binding unless otherwise agreed upon in writing by the parties.
Products and Prices
The product information displayed on the Website is accurate to the best of our ability.
All prices are in Euros (€) and include Dutch statutory Value Added Tax (VAT), but exclude shipping costs, unless otherwise stated.
The Company reserves the right to adjust prices and product information at any time.
Orders and Payments
You may place an order through our website. The contract of sale is concluded upon order confirmation.
Payment methods include iDEAL, credit card, PayPal, and other payment methods supported by the website.
All payments must be made before shipment.
Delivery and Shipping
We ship within two business days of receiving payment.
Shipping costs will be displayed at checkout.
Shipping delays may be caused by the carrier or force majeure, and the Company is not responsible for any such delays.
Returns and Withdrawal Rights
In accordance with Dutch and EU consumer protection regulations, consumers may exercise their right of withdrawal within 14 days of receiving the product, without providing a reason.
The product must be new, unused, and in its original packaging.
Return shipping costs are the consumer’s responsibility, unless the product is defective or the wrong item was shipped.
Refunds will be processed within 14 days of receipt and inspection of the returned product.
Warranty and Liability
All products are covered by the statutory warranty.
If the product is defective, please contact us immediately through Customer Service.
Our liability is limited to the purchase price of the product and we are not responsible for consequential losses arising from the use of the product.
Privacy and Data Protection
Our company strictly complies with the GDPR (EU General Data Protection Regulation). For more information, please see our Privacy Policy.
Governing Law and Dispute Resolution
These Terms are governed by Dutch law.
In the event of a dispute, we will prioritize the settlement through friendly negotiation. If negotiation fails, the case will be resolved by the competent courts in the Netherlands.